Privacy Policy

1. Introduction

Welcome to Smylux ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

• Full name
• Shipping address
• Billing address
• Email address
• Telephone number

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers supporting major credit cards, debit cards, and PayPal.

We do not store your complete credit card or debit card information.

We may receive limited payment information necessary to process your order, including:

• Payment status
• Transaction ID
• Payment method
• Billing address
• Purchase amount

Order Information

• Products purchased
• Shopping cart contents
• Order history
• Returns
• Refund requests
• Exchanges (if applicable)

Account Information

If you create an account, we may collect:

• Login credentials
• Saved addresses
• Order history
• Wishlist information

Customer Communications

Information you provide when contacting customer support, including:

• Emails
• Live chat conversations
• Phone inquiries
• Feedback
• Product reviews

Device Information

We may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Language settings
• Time zone
• Referral URLs

Usage Information

Information about how you use our website, including:

• Pages visited
• Time spent on pages
• Clicks
• Products viewed
• Shopping activity

3. How We Collect Information

We collect personal information:

• Directly from you when you place an order or contact us.
• Automatically through cookies and similar technologies.
• From payment processors.
• From shipping partners.
• From analytics providers.
• From advertising partners.
• From Shopify, which powers our online store.

4. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Process payments
• Deliver products
• Provide customer support
• Respond to inquiries
• Improve our website and services
• Personalize your shopping experience
• Prevent fraud and unauthorized transactions
• Verify customer identity when necessary
• Send order confirmations and shipping updates
• Send promotional emails if you have chosen to receive them
• Comply with applicable laws and legal obligations

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Keep your shopping cart active
• Remember your preferences
• Improve website functionality
• Analyze website traffic
• Measure marketing performance
• Personalize advertisements

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Sharing Your Personal Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Shipping carriers
• Customer support providers
• Marketing service providers
• Analytics providers
• Fraud prevention services
• Government authorities when required by law

These providers only receive the information necessary to perform their services.

7. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services.

Your information may be stored through Shopify's secure data storage, databases, and application.

To learn more about Shopify's privacy practices, please visit Shopify's Privacy Policy.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

These measures include:

• SSL encryption
• Secure payment processing
• Restricted employee access
• Fraud monitoring
• Secure hosting environments

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

9. Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal obligations
• Resolve disputes
• Enforce our policies

When information is no longer required, it is securely deleted or anonymized.

10. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request a copy of the personal information we maintain.
• Opt out of certain uses of your personal information where required by law.

To exercise your privacy rights, please contact us using the information below.

We may need to verify your identity before fulfilling your request.

We will not discriminate against you for exercising your privacy rights.

11. Marketing Communications

If you subscribe to our marketing emails, we may send you promotional offers, product updates, and newsletters.

You may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Even if you opt out of marketing communications, we may still send important transactional emails regarding your orders or account.

12. Children's Privacy

Our Services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 13, we will delete that information promptly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of those websites.

We encourage you to review the privacy policies of any third-party sites you visit.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States, where our service providers operate.

Where required by law, we implement appropriate safeguards to protect your personal information during such transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Smylux

Phone: +1 (313) 462-9803

Email: help@smylux.shop

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Response Time: We aim to respond to all inquiries within 24 business hours.