Terms of Service

Welcome to Smylux. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or Services.

1. General Information

Smylux operates an online retail store offering a selection of consumer products and accessories.

These Terms apply to your use of our website, purchases made through our store, and any interactions with our customer support.

By using our website, you represent that you are at least 18 years of age or have the permission and supervision of a parent or legal guardian, and that you are legally capable of entering into a binding agreement.

2. Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to the following circumstances:

• Pricing or typographical errors
• Product unavailability
• Suspected fraud or unauthorized transactions
• Violation of these Terms
• Errors in product descriptions or inventory

After placing an order, you will receive an email acknowledging receipt of your order. This confirmation does not constitute acceptance of your order.

Your order is accepted only when it has been processed and shipped.

3. Pricing and Payment

All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

Applicable sales tax will be calculated and added during checkout where required by law.

We accept payment through secure third-party payment providers using:

• Credit Cards
• Debit Cards
• PayPal

By submitting your payment, you authorize us and our payment providers to charge the selected payment method for the total amount of your purchase.

We reserve the right to correct pricing errors at any time, including after an order has been placed. If this occurs, we will notify you before processing your order.

4. Shipping and Delivery

We currently ship to eligible locations within the United States and other destinations where our products are available.

Estimated delivery times are provided for convenience only and are not guaranteed.

Customers are responsible for providing accurate shipping information when placing an order.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Risk of loss and ownership of products pass to the customer upon delivery to the shipping address provided.

5. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Eligible products may be returned within 30 calendar days of delivery, provided they meet the requirements outlined in our Returns & Refunds Policy.

Refunds will be issued to the original payment method after the returned item has been received and inspected.

For returns that are not the result of defective products, incorrect shipments, or shipping errors by Smylux, customers are responsible for return shipping costs.

We do not charge restocking fees on eligible returns.

6. Account Responsibilities

If you create an account with us, you agree to:

• Provide accurate and complete information.
• Keep your login credentials confidential.
• Notify us immediately of any unauthorized access to your account.
• Accept responsibility for activities occurring under your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

7. Acceptable Use

You agree not to use our website to:

• Violate any applicable laws or regulations.
• Commit fraud or engage in deceptive practices.
• Upload malicious software or harmful code.
• Interfere with the operation or security of the website.
• Attempt unauthorized access to our systems.
• Infringe upon the intellectual property rights of others.

8. Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Images
• Graphics
• Product descriptions
• Videos
• Text
• Website design
• Software
• Trademarks

is owned by or licensed to Smylux and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

9. Disclaimer of Warranties

Our website, products, and Services are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

Except as expressly stated, we make no warranties or guarantees regarding:

• Continuous website availability
• Accuracy of website content
• Product availability
• Error-free operation
• Uninterrupted access

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Smylux shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or Services.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the applicable product.

Nothing in these Terms limits any rights that cannot be excluded under applicable consumer protection laws.

11. Privacy

Your use of our Services is also governed by our Privacy Policy.

By using our website, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the applicable laws of the state in which Smylux conducts its principal business operations, without regard to conflict of law principles.

Any legal disputes arising under these Terms shall be resolved in the appropriate state or federal courts with jurisdiction over such matters.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated Terms will become effective immediately upon posting on our website unless otherwise stated.

Your continued use of our Services after any changes are posted constitutes your acceptance of the revised Terms.

14. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Smylux

Phone: +1 (313) 462-9803

Email: help@smylux.shop

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Response Time: We aim to respond to all inquiries within 24 business hours.